Phone Orders: You can call in your order at 1-888-498-4345 during the hours of: 9:00 AM - 4:30 PM (Central Time), Monday through Friday. Please have your item numbers and description ready and credit card information. We accept Visa, Master Card, American Express, and Discover.
Mail Orders: Mail your order by printing a copy of your shopping cart and a filled out copy of the shipping and billing page since I have no order form. You can also just type it out on a piece of paper if you prefer. We also will accept checks and money orders (No COD's). Mail to FurnitureKnowledge.com, 15126 Meadow Lane, Bonner Springs, KS 66012.
Fax Orders: We will accept a faxed copy of your order as long as it has all the information we need. Our fax number is (913) 441-5219.
SHIPPING AND HANDLING CHARGES:
We ship all orders via UPS or USPS unless otherwise requested. For rush shipments, UPS second day air, or next day air is available.
Shipping and handling charges will be billed as follows:
Regular delivery in the continental United States is $5.25 plus a $2.75 handling fee. If there are other items you may need, please add them to your order to make it worth your while. The order will ship by First class, Priority mail, or UPS ground depending on the size and weight of the order.
Second Day and Next Day Air shipments in the Continental United States will be determined once we receive the order and the total cost will be given to the customer prior to processing the credit card. The cost in the shopping cart may not reflect the true cost. You are welcome to request a cost estimate prior to ordering.
International Shipping charge: Actual shipping is charged for shipments outside the continental United States, Express Mail, Priority Mail, or truck line shipments. A $3.50 PROCESSING FEE will be added to all of these packages.
All shipments are shipped the same or next business day as long as the items are in stock. If your item is not in stock, it may cause about a two day or more delay to get the items in from our different suppliers. If need be we can have certain items drop shipped from our supplier, but there will be an additional $8.00 drop ship fee on top of the shipping and handling. We do not process any orders on the weekends.
Our prices are subject to change without notice, but we only make price changes on substantial cost fluctuations. Prices do not include federal, state, or local taxes that may be imposed.
We offer a 10% discount on orders over $50.00.
We absolutely guarantee satisfaction on all of our products when they are used as directed for the purpose as recommended. If for any reason you are not satisfied with any product, you may return it for a full refund, credit, or exchange. This warranty applies to material only. We will not compensate for any installation or removal cost of defective material. All defects or shortages must be reported within 30 days of the invoice date. (See Return Period below for more information).
30 DAY RETURN PERIOD
You may return any item on our site for any reason within 30 days of the invoice date and receive a full refund. Items returned after 30 days are subject to a 20% restocking charge. Rattan products and chemicals are not returnable after 90 days. If you wish to return merchandise, simply call 1-888-498-4345 for a return authorization number. Ship the items in original, unused condition to: FurnitureKnowledge.com 15126 Meadow Lane, Bonner Springs, KS 66012. We cannot accept items returned collect. Special orders are not returnable.
If it is necessary to backorder an item on your order, we will ship the portion of your order that we do have in stock and notify you of the expectd shipping date for the backordered item if it will take more than three days for us to get in. It is our goal to have every item on our site in stock and ready to ship to you at all times. We will continue to work hard to meet this goal.