Ordering your furniture parts and furniture hardware is simple. You can order your furniture parts and furniture hardware on our online order form, you can order over the phone or you can mail us your order.
Phone Orders: You can call in your order at 1-800-350-9419 during the hours of: 10:00 AM – 4:00 PM (Central Time), Monday through Friday. Please have your item numbers and description ready and credit card information. We accept Visa, Master Card, American Express, and Discover. You can also order online and choose phone order during the checkout if you don’t feel safe using a credit card online. We would then call you to get that information. The website is actually safer since it is encrypted. A phone call is not.
Mail Orders: Add your products to the shopping bag and check out. There is an option to pay by check. This will send us your order information and we will hold your order until the check we receive has cleared the bank. You can also just type it out on a piece of paper if you prefer. (No COD’s). Mail to Furniture Knowledge — 4815 Lynn Ct. Shawnee, KS 66216.
Fax Orders: We will accept a faxed copy of your order as long as it has all the information we need. Our fax number is (866) 697-2577. We will then contact you to get your payment information.
PayPal Ordering: If you would like us to send you out a PayPal invoice, email us at firstname.lastname@example.org and give us the furniture parts & furniture hardware item numbers and we will create and send you an invoice right away.
SHIPPING AND HANDLING CHARGES
We ship all orders via USPS unless otherwise requested. For rush shipments, UPS second day air, or next day air is available. Call or email for quotes.
Shipping and handling charges will be billed as follows:
Regular ground delivery in the continental United States is
$7.50 on orders with a subtotal of zero to $25.99
$12.00 on orders with a subtotal of $26.00 to $59.99
$15.00 on orders with a subtotal of $60.00 to $94.99
$19.00 on orders with a subtotal of $95.00 to $184.99
$27.00 on orders with a subtotal of $185.00 and up.
If there are other items you may need, please add them to your order to make it worth your while. The order will ship by First class, Priority mail, or Fedex ground depending on the size and weight and size of the package.
The website will not calculate Second Day and Next Day Air shipments. You are welcome to request a cost estimate and order by phone.
International Shipping charges: Actual shipping is charged for shipments outside the continental United States, Express Mail, Priority Mail, or truck line shipments. A $3.50 PROCESSING FEE will be added to all of these packages.
Most orders are shipped within 5 to 7 business days of receipt. If your furniture parts or furniture hardware is not in stock, or may take longer to get in, we will notify you.
Our prices on all our furniture hardware and furniture parts are subject to change without notice, but we only make price changes on substantial cost fluctuations. Prices on all our furniture parts and furniture hardware do not include federal, state, or local taxes that may be imposed.
We offer a 10% discount on orders over $50.00.
We absolutely guarantee satisfaction on all of our furniture hardware, furniture parts and products when they are used as directed for the purpose as recommended. If for any reason you are not satisfied with any furniture parts , furniture hardware or any product, you may return it for a full refund, credit, or exchange. This warranty applies to material only. We will not compensate for any installation or removal cost of defective material. All defects or shortages must be reported within 30 days of the invoice date. (See Return Period below for more information).
30 DAY RETURN PERIOD
You may return *any* item we have on our site for any reason within 30 days of the invoice date and receive a full refund on your purchased items. (we do not offer a refund on the shipping you paid or the shipping you have to pay to send the item back to us). (*Rocker Runners, Replacement Seats, Bread Drawers and Trunk Banding are subject to a 20% restocking fee) Also any items returned after 30 days are subject to a 20% restocking charge. *Rattan products and chemicals are not returnable after 90 days.
If you wish to return any furniture parts or furniture hardware. Please package the items securely, Make sure you make a copy of your order with your order number. You can also write a comment on your invoice stating that you are returning the product(s) and if the product(s) were damaged or had a problem.
Ship the items in original, unused condition to:
4815 Lynn Ct
Shawnee, KS 66216-1125
We cannot accept and furniture parts or furniture hardware – items returned collect. Special orders are not returnable.
If you have any questions or need any help with ordering your furniture parts or furniture hardware call us toll free: 800-350-9419. You can always order your furniture parts and furniture hardware over the phone or by email: Sales@furnitureknowledge.com
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